CSL/ Intranet
Untangled a multitude of navigational and design issues facing the client’s legacy intranet experience and crafted a clear, purpose-driven destination for company employees.
ROLEs
senior ux designer
ux strategy
user research lead
stakeholder management
Reduced
Page countAdded
quality of life utility features requested by usersUntangled
Geo page structure|The Challenge
Our client's global intranet was a mess. User research revealed it was difficult to find current information and work tools. A cluttered navigation system with poor labeling frustrated employees and led them to dead ends.
Top IssuesSome items in the primary navigation may not belong there
Primary navigation changed depending on where you are within iNet.
Depending on geo location, the items in the navigation flyouts may be different, in a different order, or labeled differently.
Several discrete locations for “quick links”, “useful links” and “one-stop guides”
Prominence of low-priority content that does not support top tasks.
Rita - Sales Representative
“I should be able to see local news and sales targets about my specific region/function as well as other relevant business info.”
Ned - Scientist
“I’m pumped at my new job and ready to work hard. the online tools should help me not hinder me.”
Amber - Manager
“I post information on iNet and cNet where I should, but I wonder if people are even seeing it.”
|THE RESPONSE
The team revamped the intranet to prioritize essential tasks like accessing applications and finding content. A streamlined navigation and minimized clutter made information discovery more natural, boosting user efficiency.
|THE RESULT
The new intranet organizes employee-relevant links and tools with clear, purposeful labeling. The final product is a clear navigational schema aligned with page templates that orient employees and surface relevant content, eliminating confusion and removing barriers to productive work.
|The Design Process
To identify employee pain points, priority content and tools, we interviewed global stakeholders and users across five business groups. We learned that a purpose-labelled navigation as well as distinctive page templates were the path forward. We conceptualized an information architecture that clarified destinations by geography and purpose which led to page template designs tailored for specific page types.
|Journey Mapping
Based on interviews and working from our persona set, a content discovery journey map was created to identify each step of the information-gathering journey on iNet.
|personas
User personas emerged from user and stakeholder interviews, allowing the team to codify key pain points, desired features and work goals.
|Outcomes
The entire information architecture of iNet was reconsidered and reformulated as a purpose, geo and departmental driven architecture. It allows users to focus on work tasks which are broken down into verticals relevant to their location, reducing navigational category jumping to find similar pieces of information.
|Site Map
|Personalized links
A new personalized navigational panel was created that gathered utility links as well as allowing users to curate their navigational shortcuts as they see fit.
|Navigation
A new navigation schema was created to be organize site sections into clearly labelled primary and secondary categories to accelerate information gathering.
|ux + UI refresh
A re-imagined set of page templates were created that emphasized priority information while de-emphasizing or eliminating low or no priority content. Clear labelling and tagging orient the users as to which geo or department they are navigating within. Large link piles were eliminated in favor of curated information that provides wayfinding for deeper dives as needed.
